Seller Guidelines

List your goods, support a nonprofit you care about, and make every sale count. Here's what to know before you list.

What you can sell

You can list items you made, own, or are authorized to sell. Each listing must include an item source:

• Handmade: items you made yourself
• Secondhand: pre-owned items in good condition
• Upcycled: items you repaired, redesigned, or transformed
• Sustainable Brand: products from a sustainable brand

What you can't sell

• Print-on-demand items
• Dropshipped or third-party fulfilled items
• Mass-produced goods from bulk suppliers or marketplaces
• Counterfeit, replica, or knockoff items
• Illegal, stolen, or unsafe items
• Listings with misleading descriptions or false sourcing claims

List honestly

Use accurate photos and descriptions, disclose any flaws, and choose the item source that best fits.

Ship on time

Ship within 5 business days. Package items securely, and contact the buyer if anything comes up.

Fees, donations, and payouts

• Elefam charges no selling fee. We take nothing off your sales.
• Payment processing is 3.49% + $0.49 per order, charged on the buyer's full payment including shipping and tax. That is what the card networks and Stripe cost, passed through.
• At least 10% goes to your nonprofit, and never less than $1 per item. You can always give more.
• Donation processing is 5% of the donation. We send a little extra so your nonprofit receives the full amount you chose.
• You keep the rest, which works out to roughly 78 to 86 cents on the dollar depending on the price.

Payouts go to your bank 3 days after delivery is confirmed. Your earnings are set aside the moment a buyer pays, and that window is there so a dispute can still be sorted out. Funds may be held longer during a dispute or chargeback.

Your bank details are collected and stored by Stripe, never by Elefam. You manage them from your seller settings, and Stripe will ask you to confirm it is you before letting anything change.

Your nonprofit

Choose a nonprofit to support through your sales. You can update your selection and your donation percentage anytime in account settings. Changing the percentage sets the starting point for new listings; the ones you have already published keep what they were given, and each can be changed on its own.

Enforcement

Violations may result in listing removal, suspended selling privileges, or a permanent ban.